1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The product must be unused, unwashed, and in the same condition as when you received it.
• The product must be returned in its original packaging, including any accessories, tags, or documentation.
• You must initiate the return within [number] days from the date of delivery.

Non-returnable Items:

• Certain products, such as [non-returnable items, e.g., intimate apparel, gift cards, perishable goods], are not eligible for returns due to hygiene or safety reasons.

2. How to Initiate a Return

If your product meets the return eligibility criteria, follow these steps to initiate a return:

1. Contact Us: Send an email to [insert email address] or use our contact form, providing your order number and the reason for your return.
2. Return Authorization: Once we review your request, we will send you a Return Authorization and instructions for how to send the item back to us.
3. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure we receive your returned item.

3. Refunds

Once we receive your returned item, our team will inspect it. If your return is approved, we will process your refund:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Refund Timeline: It may take [number] business days for the refund to appear in your account, depending on your bank or payment provider.
• Partial Refunds: If the item shows signs of use, damage, or is missing parts not due to our error, only a partial refund may be granted.

4. Exchanges

If you wish to exchange a product for a different size or color, please contact us at [insert email address]. Exchanges are subject to product availability. If the desired item is unavailable, we will offer a refund or allow you to choose an alternative product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately:

• Contact Us: Provide photos of the damage and your order number within [number] days of receiving the item.
• Replacement or Refund: Depending on the issue, we may offer you a replacement or a full refund, including any shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund after the expected processing time, please follow these steps:

1. Check your bank account or credit card statement.
2. Contact your bank or credit card provider, as processing delays may occur.
3. If you’ve done all of this and still have not received your refund, please contact us at [insert email address].

7. Return Shipping Costs

• Customer Responsibility: You are responsible for paying the shipping costs for returning your item. Return shipping fees are non-refundable.
• In Case of Defective Items: If the item you received is damaged or defective, we will cover the return shipping costs.

8. Cancellations

Orders can be canceled before they are shipped. To cancel an order, contact us as soon as possible at [insert email address] or [insert phone number]. If the order has already been shipped, our standard return policy will apply.

9. Contact Us

If you have any questions about our Return and Refund Policy, feel free to contact us at:

• Email: [email protected]
• Address: [insert physical address]
• Phone: 01729-019222